FAQs – Book an Artist on Aruva

When is my booking confirmed?

Your booking is confirmed when you accept the artist's proposal and complete payment on Aruva. The artist must confirm within 24 hours. If not approved, replacement options or a refund will be provided.

Can I book an artist urgently (less than 15 days before event)?

Yes, urgent bookings considered based on artist availability and Aruva's discretion. Reach support or DM on social media.

Can I book an artist more than 45 days in advance?

Yes, advance bookings beyond 45 days may be accepted depending on availability and mutual agreement.

Can I transfer my booking to someone else?

Bookings are non-transferable without prior written approval from Aruva.

What if the artist does not respond to my booking?

Artists are expected to respond within a defined timeframe (typically 24 hours). If not, Aruva may suggest alternatives or process a refund.

What if my booked artist is unavailable?

Aruva may help you find a replacement artist or provide a refund depending on the situation.

Can I pay the artist directly?

No. All payments must be made through Aruva's secure payment gateway. Direct payments are not allowed.

How much do I pay to reserve?

In most cases, 100% of the amount is required. For large ticket values, a minimum 25% reservation fee secures the booking; full payment may be required at confirmation.

Are platform service fees refundable?

Platform service fees and transaction charges may be non-refundable depending on cancellation timeline.

What happens if my payment fails?

Your booking will not be confirmed until payment is successful. You may retry payment through the platform.

What is the cancellation policy?

Refunds depend on cancellation timing: 14–44 days may allow full refund (conditions apply), less than 14 days may incur deductions, and cancellations within 3 days are generally non-refundable. Force majeure cases are reviewed individually.

Are all amounts refundable after cancellation?

Refunds depend on the cancellation timeline. Platform service fees and transaction charges may be non-refundable. Specific deductions may apply based on timing and circumstances.

Can I reschedule my booking?

Yes, if requested at least 14 days before the event, subject to artist availability. Requests within 72 hours are treated as cancellations.

What happens in case of emergencies or force majeure?

Events like natural disasters, government restrictions, or medical emergencies may be treated as force majeure and reviewed on a case-by-case basis.

What happens if there's a delay at my event?

A short grace period may apply. Delays beyond that may incur hourly charges. Full fee remains payable even if performance time is reduced due to client delay.

Who is responsible for permits and venue setup?

The client is responsible for venue access, technical setup, safety, event permits, and licenses.

What if I need to change event details after confirmation?

Changes must be communicated immediately. Significant modifications may affect pricing, require artist re-approval, or be treated as a new booking.

What if the event runs longer than planned?

Extension must be approved by artist and paid additionally as per agreed rate.

Can I record the performance?

Only with prior written consent from the artist. Unauthorized recording or commercial use is prohibited.

Can I book the artist outside Aruva later?

No. Direct bookings outside Aruva are prohibited for 12 months from your last interaction.

Can I post event footage on social media?

Yes, only if artist has given prior consent and usage complies with agreed terms. Commercial usage requires explicit approval.

What if there's a dispute?

Aruva may assist with mediation and reserves the right to make a final decision based on evidence.

Who makes the final decision in disputes?

Aruva reserves the right to review all evidence and make a final decision to ensure fair resolution.

Can I communicate with the artist before booking?

Yes, communication should be done through Aruva platform with support of your assigned artist manager.

What if I don't confirm event completion on the platform?

Payment release to artist may be delayed until completion is confirmed. Mark event as complete to acknowledge delivery.

What if equipment gets damaged during the event?

Client is responsible for damage to rented equipment and venue-related safety issues. Charges may apply.

What is my relationship with Aruva?

You operate as an independent professional. Aruva connects you with clients; you remain an independent contractor.

Can my account be suspended?

Yes, in cases of serious or repeated policy violations, fraudulent activity, or platform circumvention.

What is Hibernation Mode?

Temporarily pause your profile without deleting it. Profile not visible for new bookings; account data remains.

How can I deactivate my account?

You may request deactivation anytime. Ensure active bookings are resolved before closure.

What if I selected the wrong category during profile creation?

You can reset account from Settings. Mobile/email remain, but profile info erased to choose correct category.

Can I transfer my profile to another person?

No, profiles are personal and non-transferable.

Does Aruva guarantee bookings?

No. Bookings depend on demand, availability, profile strength, pricing, and client preferences.

What happens in case of a no-show or double booking?

Reliability is critical. Repeated failures may lead to suspension or removal from platform.

What if a client requests changes after booking confirmation?

Changes must be mutually agreed on the platform. Scope changes may require revised fee.

How does the verification process work?

We may request identity verification, portfolio samples, relevant licenses to maintain quality and trust.

Who decides my pricing as an Artist?

You have full flexibility to set your own pricing. All confirmed bookings must be processed through the platform.

When will I receive my payment?

Generally within 7 days after event is marked completed, proof submitted, and no dispute raised.

Can I accept tips from clients?

Voluntary tips allowed after performance, but must not replace platform payments.

What if my bank details are incorrect?

Payment may be delayed until corrected details are provided. Aruva not liable for errors.

What happens if a client raises a dispute?

Payment may be paused while reviewing communication and documentation from both sides.

What if I am delayed on the event day?

If delay exceeds 30 minutes and affects event schedule, performance time or payment may be adjusted. Proactive communication is encouraged.

What if the event runs longer than agreed duration?

Extra performance time should be mutually discussed; artists may charge overtime fees.

What if I need to cancel a booking?

Notify Aruva immediately. Late cancellations may affect ratings or visibility, and financial adjustments may apply.

What qualifies as a Force Majeure situation?

Natural disasters, government restrictions, serious medical emergencies. Documentation may be requested.

Who is responsible for equipment?

Artists are responsible for bringing and managing equipment declared in profile unless otherwise agreed.

What if the venue conditions are unsafe or unsuitable?

Notify client and Aruva immediately. If not resolved, you may decline to continue; case reviewed.

What if a client behaves inappropriately?

Document and notify Aruva immediately. Matters will be reviewed to protect artist integrity.

What if the agreed technical setup is not provided?

Inform client and Aruva immediately; resolution reviewed based on documented agreements.

Can I bring assistants, band members, or crew?

Yes, but you are responsible for their conduct and compliance with platform policies.

Can I send a substitute performer in my place?

Only with client prior written consent and documentation through platform.

How do ratings and reviews work?

After each event, clients leave feedback. Ratings help maintain quality and may influence profile visibility.

Can I dispute a client review?

Yes, if review is abusive, defamatory or fraudulent. Aruva may review and remove if appropriate.

How is my profile visibility determined?

Based on booking completion rate, responsiveness, ratings, cancellation history, and activity.

Who is responsible for taxes?

Artists must comply with applicable tax laws (income tax, GST). Aruva may deduct TDS and provide documentation.

Who is responsible for performance permits?

Artists are responsible for complying with applicable laws; venue-level licenses may rest with client.

What if property damage occurs during event?

If due to artist's team/negligence, artist may be responsible. Aruva facilitates but doesn't assume liability.

Can Aruva use my photos or videos for promotion?

Yes, content uploaded may be used for promotional purposes to increase visibility. Ownership remains with you.

What if someone claims my uploaded content infringes copyright?

Content may be removed while reviewed. Repeat violations may lead to suspension.

Is insurance required?

Not mandatory but encouraged (equipment or public liability insurance).

What happens to my data if I permanently delete account?

Profile removed from public visibility; certain data retained for legal/tax/dispute purposes.

Can I communicate directly with clients?

Yes, you can communicate through the Aruva platform for coordination. However, all bookings and payments must remain on the platform to maintain transparency.

Can Aruva update its policies?

Yes, Aruva may update its policies from time to time. Continued use of the platform implies acceptance of any updates.

When should disputes be raised?

Disputes should ideally be raised within 7 days of the event for proper review and resolution.

What happens if an injury occurs during the event?

In case of injury involving the artist, team, or third parties, the matter will be reviewed based on circumstances and applicable law. Artists are encouraged to maintain insurance.

Can I register under multiple categories?

Currently, each artist profile is limited to one category to ensure clarity and better client matching.

What happens when I reset my account?

Your email and phone remain registered, but all other data such as profile, portfolio, and pricing will be permanently removed. You will need to complete setup again.

Will my profile be visible during Hibernation Mode?

No. Your profile will not appear in search results and you will not receive new bookings while in Hibernation Mode.

What happens to confirmed bookings during Hibernation Mode?

All confirmed bookings remain active and must be fulfilled. Hibernation only affects future visibility.